Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At ChikiMall, we strive to ensure that every order reaches you safely and correctly. If you receive a damaged, defective, wrong, or missing product, we will help you with the appropriate return, replacement, or refund as per the terms below.

1. Return Eligibility

Return requests must be submitted within 2 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging as received.

  • All tags, accessories, and other items included with the product should be retained.

  • You must provide your order details/proof of purchase.

  • For damaged, defective, wrong, or missing product complaints, opening/unboxing video and clear photographs are mandatory.

Products that do not meet these conditions may not be eligible for return or refund.

2. Damaged, Defective, Wrong or Missing Product

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A missing product/item

  • An incorrect quantity

please contact us within 2 days of delivery.

For such complaints, you must provide:

  • Order number

  • Clear photographs of the product and packaging

  • A complete unboxing/opening video, wherever applicable

  • A brief description of the issue

Our team will review the submitted evidence and determine the appropriate resolution.

If the claim is approved, we may provide a replacement or refund, subject to product availability and verification.

3. Unboxing Video Requirement

We strongly recommend recording a continuous unboxing video from the moment the package is opened.

For claims relating to damaged, wrong, missing, or incorrect products, an unboxing video and photographs may be required to process the claim.

Claims without the required evidence may not be accepted.

4. Change of Mind / Unwanted Orders

Returns for reasons such as:

  • "I ordered by mistake"

  • "I no longer need the product"

  • "I changed my mind"

may be accepted only where the product is eligible for return.

In such cases, the customer may be responsible for the return shipping charges.

The product must remain unused and in its original packaging to qualify.

5. Products That Cannot Be Returned

Certain products may not be eligible for return due to their nature, hygiene requirements, or supplier restrictions.

These may include:

  • Products marked as Non-Returnable on the product page

  • Used or washed products

  • Products that have been altered or damaged after delivery

  • Products returned without their original packaging

  • Products that do not meet the applicable return conditions

If a product is received damaged, defective, wrong, or missing, please contact us within the specified return period even if the product is listed as non-returnable.

6. Return Pickup

For approved cases involving a damaged, defective, or wrong product, ChikiMall may arrange a reverse pickup where applicable.

For other approved return requests, the customer may be required to send the product back to us at their own cost.

Once the returned product is received and verified, the applicable refund or replacement will be processed.

7. Refunds

Once a returned product is received and inspected, we will determine whether the refund request is approved.

For approved refunds:

  • Prepaid orders will generally be refunded to the original payment method.

  • For COD orders, we may request valid bank account or UPI details to process the refund.

  • Refund processing time may vary depending on the payment method, bank, or payment service provider.

Any applicable shipping or return charges may be deducted from the refundable amount where the return is not due to a damaged, defective, wrong, or missing product.

8. Undelivered / RTO Orders

If an order is returned to us because the customer:

  • Was unavailable to receive the order,

  • Provided an incorrect or incomplete address,

  • Refused to accept the order, or

  • Failed to collect the shipment,

the order may be treated as a Return to Origin (RTO).

For prepaid orders, applicable shipping and return/RTO charges may be deducted before any remaining refundable amount is processed.

For COD orders, no refund is applicable where no payment was successfully collected.

9. Order Cancellation

Orders can be cancelled only while they are pending or being processed and before they are shipped.

Once an order has been shipped, cancellation may no longer be possible.

If an eligible cancellation is approved before shipment, the applicable refund will be processed to the original payment method or through another appropriate refund method.

10. Refund for Failed or Cancelled Orders

If an order is cancelled or fails before completion and your payment has already been deducted, the applicable amount will be refunded to your original payment method or bank account, subject to the applicable terms.

The time taken for the refund to reflect in your account may depend on your bank or payment service provider.

11. Return Request Process

To request a return or report an issue, please contact our customer support team within 2 days of delivery.

Please provide:

  1. Order number

  2. Customer name

  3. Reason for return

  4. Clear photographs

  5. Unboxing/opening video, where applicable

Our team will review the request and provide further instructions.

12. Important Notice

ChikiMall reserves the right to verify every return/refund request before approving it.

A return or refund request may be rejected if:

  • It is submitted after the applicable return period.

  • The product has been used, washed, altered, or damaged after delivery.

  • The original packaging is missing.

  • Required photographs or unboxing evidence are not provided where applicable.

  • The product does not meet the return eligibility conditions.

  • The issue cannot be reasonably verified.

13. Contact Us

For return, replacement, or refund-related queries, please contact us at:

Email: [ support.chikimall@gmail.com ]

Please mention your Order ID in your communication so that we can assist you quickly.

 

 

ChikiMall
Your everyday shopping destination.